Refund & Cancellation Policy
Last updated: August 2026
slay.ink (operated by Ashva Deeptech) is a website/store-building platform only. We don't sell, stock, or ship any products ourselves. Every store on the Platform is independently owned and run by its own seller, and all orders, payments, cancellations and refunds are that seller's responsibility— not Ashva Deeptech's. Please contact the seller directly for any refund or cancellation request.
How to request a refund or cancellation
Use the contact details listed on the individual seller's store page — this is the fastest way to reach them directly. Ashva Deeptech does not process, approve, or guarantee refunds on behalf of any seller, and cannot override a seller's decision on a specific order.
General guidance
The points below reflect common practice across stores on the Platform, but each seller may set their own specific policy — always check the seller's store for their exact terms.
- Cancellations are typically only considered if requested within 3 days of placing the order, and before the seller has shipped the item.
- Perishable items (flowers, food, etc.) are usually not eligible for cancellation, though a refund or replacement may be offered if the quality delivered doesn't match what was promised.
- Damaged, defective, or "not as described" items should be reported to the seller within 3 days of delivery.
- Products covered by a manufacturer's warranty should be referred directly to the manufacturer.
- Refund processing timelines, once a seller approves a request, are set by that seller and are not controlled by Ashva Deeptech.
If you can't reach a seller
If you're unable to reach a seller or resolve an issue with them directly, you may write to us at kuldeeppathak2805@gmail.com and we'll try to help facilitate contact — but the resolution itself remains between you and the seller, as the transaction is theirs.